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At Ninja Mitton we aim to dispatch all orders within 24 hours, but you also have the option to collect any purchases from our Gaming Cafe FOR FREE. Simply choose the 'Collect From Store' option at the checkout and come say hi! Our address is Ninja Mitton Gaming Cafe, 32-36 Lincoln Road, Skegness, PE25 2RZ.

We currently only post within the UK (sorry world) but we will post internationally over time. Right now we are getting our online presence established whilst forming, running and hosting events in our Gaming Cafe. As well as refining how this webstore operates of course.

You will be happy to hear that postage is FREE when you spend £50 or more, which any gamer knows is easy to do. So the best value you will get is by spending over £50 in a single transaction. For anyone spending less than that though, we charge fair postage costs which are based on the total cost of your purchases, and are as follows:

Up to £20 - £3

£20-£50 - £5

Postage costs are a nightmare. They are based on the weight and dimensions of every parcel, and each courier service has different costs and rules. We hope that you like our simple approach to this subject and understand that our postage costs are fair.

Pre-orders

We will always dispatch pre-order items to arrive on the day of release where possible. If there are unexpected delays then we aim to inform the relevant customers personally, and as quickly as possible. Pre-orders are also subject to price changes, so we can only apologise in advance for any price changes that mean we must then charge our customers more than originally advertised. We will however avoid changing any prices once advertised.

Please note that any orders including pre-orders will only be dispatched once all items are in stock. To avoid disappointment, please place seperate orders for pre-orders that have different release dates or for items that are already in stock. We want to you to be happy with all purchases, and the service that we offer. Should there be a change in release dates which is out of yours or our control, then we aim to contact you as quickly as possible to discuss options and get your gaming goodies to you as quickly as possible. We're nice like that!

Packaging

Ninja Mitton aims to use fully recyclable packaging at all times in an effort to do our part in protecting the environment, and reducing our carbon footprint. We will re-use packaging as possible for the same reasons, but rest assured that your purchases will always be well protected and providing fantastic customer service is of the upmost importance to us.

We encourage you to re-use any packaging to you as much as possible once the current pandemic has fully passed, and during this difficult time please recycle any of our packaging.

Late arrival? Damaged goods?

Should there be any issue, or if you have any questions at all then please do not hesitate to get in touch via our 'Contact Us' page, and we will always reply as quickly as possible. There is often a simple solution and we at Ninja Mitton would always like the opportunity to resolve any issues as seamlessly as possible for you, or answer any questions you may have.

If you would like to return your purchase, then you have 14 days to do so from the time of receiving it. There is then a further 14 days for you to return it to us so we may process your return accordingly.

Please note that unauthorised returns are at the buyers expense, or if there is no fault with the product then you may still be responsible for the cost of postage. Please contact us in advance to discuss to we can support you in anything related to this matter and to help us help you.

 

Thank you for taking the time to read this. Happy shopping!